Wireless Express Employee Portal

03

Feb

2020

Brother MFC L-2740dw Toner Reset

Do this each time you replace your toner, or if you get the toner low message on your printer.

15

May

2019

How to: Receive a Purchase Order

Do NOT click on “receive all”

*** When receiving P.O’s in RQ4 please do not use the “receive all button” and please do not add a sku to the PO.

“We have seen POs from our accessory vendor that are being shorted product! Please be detailed when matching up what you physically receive to what RQ4 shows you should receive. I would need to know any variances that day”
– Tim Wallace

Here is a quick review on receiving POs.

The key is to make sure what was shipped by the Vendor was delivered by UPS or FedEx.

Was this box damaged, re-taped, and/or a replacement box?

If so, Do not sign for the shipment unless you have the shipper notate it was damaged. Also please contact Tim at tim.wallace@mywirelessexpress.com that day. He will need pictures of all 6 sides of the box. As well as a side that include the shipping label

Match the packing slip with what is in the box and on the PO in RQ4.

**Did the box have a packing slip (sometimes under the shipping label)?**
If the box did not have a packing slip work with Tim Wallace to have a list of what was shipped.

**Does the packing slip match what is in the box and on the PO in RQ4?**
If not reach out to Tim Wallace about the variance.

The shipment and RQ4 match!

If the packing slip, RQ4 PO, and the items line up. Then it is time to receive the items into RQ4.

Please keep in mind that all accessory POs will ship in full. Any variances should be a red flag. Handset order will have back orders, but the back order items will not reflect as shipped on the packing slip.

01

Mar

2019

Ncredible Partnership

Nick Cannon does an exclusive interview for Wireless Express on our partnership.
Every time you sell an Ncredible post a picture with #BENcredible on social media for a repost.

12

Nov

2018

Employee HR Hotline Form

A message from Innovate HR:

Dear Wireless Express Employees,

We value your opinions, concerns and your ideas. They matter. We also understand that things can sometimes derail at work and Wireless Express wants to know about it so they can help.

I am pleased to announced that we now have a Confidential Employee Hotline for you to utilize, should you find the need to do so. This hotline gives you a vehicle to report things that you may not feel comfortable talking with anyone else about while remaining anonymous. These notices will come directly to HR and unless you choose to add your name to them, will be 100% anonymous.

You may report anything you feel you need to but here are some great examples:

Safety and security
Harassment and discrimination
Theft and fraud
Code of conduct and compliance

If you feel you need to reach out, we welcome you to do so. We want to know if we can help and hope you will. The choice is yours.

The hotline can be found at: https://innovatehr.com/hotline/

Kind Regards,

Paula Fulghum
Chief Innovator

19

Sep

2018

RQ Blank Trade In Screen Fix

RQ4 when processing a trade in will sometimes appear blank

If this happens there are two different ways to resolve. The tradein window actually uses “internet explorer” from your PC and integrates it into RQ, so theres an issue with cache/ history

1. Close all programs and web browsers, Right click on the recycle bin and select “Run CCleaner” if its installed it will clear cache and when you reopen RQ it should appear. If you don’t have CCleaner installed then go on to manual steps listed next.

2. Open Internet Explorer
– On your keyboard, press Ctrl-Shift-Delete. A Delete Browsing History window will appear
– Ensure all checkboxes are checked except for the very top one labelled Preserve Favorites website data (you can also leave Passwords unchecked if you choose)
– Click Delete
– Close Internet Explorer
– Once these steps are complete, try the action in RQ again.

24

Jul

2018

Symbol LS2208 Barcode Scanner Programming

Click Here to download PDF

If you receive a replacement Motorola/ Symbol LS2208, or if yours currently does not scan and add the “enter key” after scanning a sku ( which becomes very annoying for an inventory count)

This is how to program them to hit “enter” automatically after a scan

If you cannot scan the screen, click the PDF below and save to your PC and Print just the “LS2208-Enterprogramming”

LS2208-enterprogramming

Click Here to download PDF

For Reference also the quick start guide is available here:
https://amberpos.zendesk.com/hc/en-us/article_attachments/209626803/LS_2208_Quick_Start_Guide.pdf

Full guide:
https://amberpos.zendesk.com/hc/en-us/article_attachments/209626763/LS_2208_User_Manual.pdf

14

May

2018

Marketing Request Tickets

We have expanded our ticket system for Marketing requests.. Please have ready the following information before submitting a ticket.

Items needed to submit a Marketing Ticket.
Please attach and/or list all items/information needed before you submit a ticket. Incomplete submissions will lengthen the execution process.

All items needing Co-Op approval can take 24 hours to 5 business days post submission to Sprint, depending on Sprint’s approval speed and any legal considerations.

Events:
1) Attach a PDF or Screenshot Picture of LAM Approval email
2) Attach 2 mock up table photos (can just include table cloth and 1 item)
3) Attach completed paperwork indicating cost
4) If not a DM, note in comments if your DM has approved
5) Once ticket has been marked as closed this mean Co-Op has approved your request and you may submit
paperwork and remit invoice/payment instructions to Chloe Sagstetter.
6) All stores are required to send 2 photos of the event and table space within 48 hours of the event taking place to
complete the Co-Op Process

Custom Facebook Request:
1) Attach photo or description of photo desired
2) Include mock of verbiage or bullet points and dates desired
3) If not a DM, note in comments if your DM has approved
4) If a Job Posting request include store and position

Chamber Request (1 chamber per ticket):
1) Attach membership benefits (found on Chamber website)
2) Attach of PDF or Screenshot Picture of LAM approval email
3) Attach completed paperwork indicating cost
4) If not a DM, note in comments if your DM has approved
5) Once ticket has been marked as closed this mean Co-Op has approved your request and you may submit
paperwork and remit invoice/payment instructions to Chloe Sagstetter

Co-Op Order Requests for Marketing Co-Op Items
1) Include SKUs and quantity of each item
2) If not a DM, note in comments if your DM has approved
3) Include store name items should be sent to

Radio, Print, Radio Remote and other Media Outlets:
1) Include contact information and/or website of media outlet desired
2) If known, include any proposals and/or cost and/or desired packages/strategy
3) Chloe Sagstetter will handle coordination of all media requests and CC you on final proofs/advertisements, etc

Custom Flyer and Print Marketing Material Request (outside of new FedEx store options):
1) List what type of Print Material you are requesting
2) List any bullet points and special DM approved offers
4) If not a DM, note in comments if your DM has approved

If your request is not listed above, submit a ticket explaining your marketing need .. CLICK HERE TO CREATE A TICKET: Select Marketing from dropdown, assign to Chloe & Select your type of request.

https://wirelessexpresshelp.freshdesk.com/support/tickets/new